Terms & Conditions

Last updated 16 September 2026

These terms cover any detailing work booked with Washr, a mobile car detailing service operating in KwaZulu-Natal. Booking a wash means you accept them.

Booking and confirmation

A booking is confirmed once we have replied to you with a time slot, the package, and the price. A request sent on WhatsApp or through the form on this site is not a confirmed booking until we come back to you.

Pricing

Prices shown on this site are our standard rates by vehicle size. Deep Clean and Luxury and Exotic work is quoted on inspection, because the final price depends on the condition of the vehicle. If a vehicle is significantly dirtier than described, we will tell you the revised price before we start, not after. You are free to decline at that point at no cost.

Travel is free within 5km of our Pietermaritzburg base. Beyond that a travel fee is calculated on distance and quoted upfront when you book.

Payment

Payment is due on completion, by cash or EFT. Monthly plan clients are billed at the start of each cycle.

What we need from you

• A safe, legal place to work on the vehicle, with reasonable space around it.
• Access to the vehicle at the agreed time.
• Water and power are not required. We bring our own.
• Tell us in advance about existing damage, aftermarket paint or wrap, loose trim, or anything that needs care.

Cancellation and rescheduling

Give us as much notice as you reasonably can. There is no cancellation fee. If we arrive at the agreed time and place and cannot access the vehicle, we may charge for the travel.

Monthly plan clients get same-day rescheduling and can cancel the plan at any time, with no lock-in period.

Weather

Heavy rain may force us to reschedule. We will contact you as early as we can and move you to the next available slot at no cost.

Your belongings

Please remove valuables, cash and personal items before we arrive. We are not responsible for items left in the vehicle.

Existing damage and limits of liability

We inspect and photograph vehicles before starting. We are not liable for pre-existing damage, including stone chips, swirl marks, faded or failing clear coat, cracked trim, perished rubber, or defects that only become visible once dirt is removed.

We work with pH-neutral, paint-safe products, and a microfibre-only touch on luxury and exotic vehicles. In the unlikely event that we cause damage through our own negligence, tell us immediately and we will put it right or compensate you fairly. Our liability is limited to the value of the work performed.

Not happy with the work

Tell us before we leave, or the same day. We will come back and redo it. We would rather fix it than have you unhappy about it.

Photographs

We photograph our work and may post it publicly with number plates obscured. Tell us at the booking if you would prefer we did not. See our Privacy Policy.

Governing law

These terms are governed by the laws of the Republic of South Africa, and nothing in them limits your rights under the Consumer Protection Act, 2008.

Contact

WhatsApp 076 549 7157 or email washrmobile@gmail.com.